NOUR APP PREVIEW
Help & support
Updated:
We are here to listen
Contact purchasing@nourbeautyegypt.com with your question or feedback. You can select and copy the address below if an email app is not configured. Describe what happened and, if helpful, include your app version, device model and steps to reproduce the issue. Do not include passwords, card details or another person's information.
Why can’t I check out?
This is a preview with sample products and prices. No purchases or payments are enabled. Your demonstration bag is stored on your device.
How do I change the language?
Use the language button at the top of the app, or My NOUR → Language. English and professional Arabic are available without restarting.
How do I remove my choices?
Open My NOUR → Clear local data and confirm. This clears your saved items, bag and preferences while keeping your language. It does not delete emails you have sent; contact us separately about those.
If saving does not work
Keep the device unlocked and restart the app to retry reading its secure storage. Unsaved changes may be lost on restart. You can keep exploring without entering personal information. Use Clear local data only if you intend to erase previous choices.
Can I enter the Bridal Gift now?
No. The promotion is disabled while legal review, Egyptian Consumer Protection Agency notification, Official Rules, dates, prize-provider terms and the secure entry/draw service are completed. Previewing Bride LUXE Privé does not create an entry.
Where is the Skin Scan camera?
Open My NOUR → Skin Scan, or select Skin Scan from Your NOUR Journey on the Discover screen. Accept the two consent items, answer the short skin questions and tap Open camera. Camera capture can be tested after native installation; analysis remains unavailable until NOUR's secure analysis service is configured.
Why are reminders unavailable in the browser?
Local reminders need the installed iPhone or Android app and your notification permission. The browser preview cannot schedule them. On a phone, open My NOUR → Reminders to choose cart or preview-points reminders and a daily time. If an update fails, retry there or disable NOUR notifications in device settings.
How are beauty guides updated?
The reading library loads published guides from the NOUR website. Use Refresh in the library to check for new content. If the connection fails, you can keep reading the cached or bundled guides. Installing a new native build is still needed for changes to app features.